Frequently Asked Questions

A managed uniform program is an end-to-end solution where a provider handles the procurement, embroidery, and distribution of staff apparel. Unlike a simple bulk purchase, a managed uniform program includes a custom online ordering portal where employees can select pre-approved products, ensuring brand consistency across all locations without administrative burden.

By utilizing a centralized ordering platform, companies can "lock in" specific garment colors, products, and embroidery specifications. This prevents "brand drift," where employees might otherwise purchase garments in the wrong color or with the wrong logo.

Managed programs reduce costs through the elimination of "hidden" administrative expenses. Structured programs track allotments and shipments, automate stipends, ease employee onboarding, and handle customer service - so admins don’t have to. By automating the ordering process, admins save dozens of hours per month.

No! We can set up any size organization with a custom webstore. For simple programs with only one location, color, stipend, and logo, we offer our Essential solution. The only charge to get the site set up is a $60 logo digitization fee. Larger groups with more complex requirements are eligible for our Enterprise solution, with unlimited configurations.

Store setup timelines vary based on your program requirements and when we have received all required information from your organization. Typically, once we establish your product selection, logo digitizing, employee list, and allowance rules, a custom storefront can be launched in a few days.

A custom portal is a private e-commerce site tailored to your brand. Employees log in, see only the items approved for their specific department or role, and place orders using their company-provided stipend and/or personal payment methods. The portal handles the logic of logo application and delivery logistics automatically.

Yes. Our managed programs allow administrators to assign specific allotments or stipends to individual employees. This gives staff the freedom to choose their preferred sizes and styles (like joggers vs. traditional scrubs) while ensuring the company stays within a strict annual budget per person, and also stays on-brand.

Your organization defines the rules. Allowances can be configured to reset annually, roll over to the next period, or expire on a set schedule. Detailed admin dashboards allow HR and finance teams to track allowance usage in real time.

Yes! Through our Role-Based Ordering feature, we curate the catalog so employees only see and order the exact apparel colors, brands, and styles pre-approved for their specific department (e.g., Navy for Registered Nurses, Ceil Blue for Techs, or Polo shirts for Front Desk staff).

Role-based ordering is a filtering logic applied to a custom employee portal that ensures staff members only see and purchase apparel designated for their specific job function/role. For example, an RN would only see scrubs in the color they are allowed to wear with the correct logo, while front-office staff would only see branded polos or other attire they are allowed to purchase. This automates compliance and prevents costly ordering errors.

Yes! Our platform can handle organizations of any size and complexity. Whether it's a hospital with thousands of employees and multiple departments, or a dental or veterinary network with multiple locations nationwide, Uniform Stores is a tech-enable solution that can streamline any uniform program.

Yes! Uniform Stores is built to handle any uniform program complexity. Your website can be configured for unlimited locations, departments, job roles, colors, logos, and billing codes - all from one efficient platform.

We digitize and store your official logo files in a centralized system. Whether an order is placed for a clinic in California or an office in Maine, every garment uses the exact same thread colors, stitch counts, and embroidery placement rules to ensure 100% brand consistency.

Our platform supports dynamic personalization fields. Employees or program managers can enter personalized text (such as "John Doe, MD" or "Department of Cardiology") during checkout, adhering strictly to pre-set font, color, and placement rules established for your account.

Orders are delivered within 14-21 calendar days. However, if you choose the ship to workplace option, this can add up to 5 additional days as these orders are aggregated and shipped once a week.

We have a dedicated, U.S.-based customer service team that handles everything for you, including sending the consumer a pre-paid return label. This removes you and your customer from the middle of the transaction, allowing employees to process returns directly with us. We can be reached via live chat on your company uniform website, email, and phone. Note: Embroidered items cannot be returned.

Our websites utilizes True Fit technology to help employees find the right fit. We also provide size charts on every product page. We recommend taking accurate chest, waist, and hip measurements with a tape measure and comparing them to the sizing chart prior to purchasing to ensure the best fit.

To ensure an exact match in fabric weight, texture, and dye-lot color, we strongly recommend purchasing scrub tops and bottoms from the same brand and collection line. Different collections or brands may have slight variations in color shades and materials. The same brand can have variations across different collections, so choose from the same brand AND collection, not just the same brand.

Yes. Our custom web stores support split-payment options. If an employee's order total exceeds their company-provided stipend, they can securely pay the remaining balance using a personal credit card at checkout.

Yes. Beyond medical scrubs, school uniforms, and corporate apparel, your portal can include embroidered lab coats, jackets, fleece, bags, hats, and other branded accessories specific to your organization. We also carry footwear and drinkware options that can be added to any store.

Yes. You can configure limited ordering windows (e.g., annual winter jacket drops or spring uniform refreshes, holiday gift programs, appreciation weeks, etc.) right within your company store.

Account administrators get access to a management portal featuring real-time reporting on total program spend, order histories by location or department, inventory status, and employee allowance balances. Reports can be exported for simple accounting reconciliation.

Orders can be shipped in bulk to individual clinic/office locations for internal distribution, or shipped directly to individual employee home addresses. Address validation built into the web store ensures packages arrive at the correct location.

We proactively monitor manufacturer inventory and product lifecycles. If a garment in your approved catalog is slated for discontinuation, our team will notify you and recommend seamless replacement options to maintain your brand standards without disruption.

Real-time inventory tracking is built directly into your web store. If a specific size or style becomes temporarily out of stock, the portal alerts the user before checkout and prevents it from being ordered, and it also provides estimated replenishment dates.

Administrators can instantly deactivate an employee profile or adjust their role directly within the management dashboard. Deactivating a profile immediately revokes store access and cancels any unspent allowance balances to prevent unauthorized orders.

We streamline uniform programs for many industries! In addition to healthcare, veterinary, dental, and school uniform programs, we can also create programs for corporate branded apparel, industrial workwear, culinary apparel, EVS and hospitality attire, Fire and EMT clothing, outerwear, and more. We also have non-slip footwear to complete any uniform.