Frequently Asked Questions

A managed uniform program is an end-to-end solution where a provider handles the procurement, embroidery, and distribution of staff apparel. Unlike a simple bulk purchase, a managed uniform program includes a custom online ordering portal where employees can select pre-approved products, ensuring brand consistency across all locations without administrative burden.

By utilizing a centralized ordering platform, companies can "lock in" specific garment colors, products, and embroidery specifications. This prevents "brand drift," where employees might otherwise purchase garments in the wrong color or with the wrong logo.

Managed programs reduce costs through the elimination of "hidden" administrative expenses. Structured programs track allotments and shipments, automate stipends, ease employee onboarding, and handle customer service - so admins don’t have to. By automating the ordering process, admins save dozens of hours per month.

Yes. Our managed programs allow administrators to assign specific allotments or stipends to individual employees. This gives staff the freedom to choose their preferred sizes and styles (like joggers vs. traditional scrubs) while ensuring the company stays within a strict annual budget per person, and also stays on-brand.

A custom portal is a private e-commerce site tailored to your brand. Employees log in, see only the items approved for their specific department or role, and place orders using their company-provided stipend and/or personal payment methods. The portal handles the logic of logo application and delivery logistics automatically.

Orders are delivered within 14-21 calendar days. However, if you choose the ship to workplace option, this can add up to 5 additional days as these orders are aggregated and shipped once a week.

We have a dedicated, U.S.-based customer service team that handles everything for you, including sending the consumer a pre-paid return label. This removes you and your customer from the middle of the transaction, allowing employees to process returns directly with us. We can be reached via live chat on your company uniform website, email, and phone. Note: Embroidered items cannot be returned.

Role-based ordering is a filtering logic applied to a custom employee portal that ensures staff members only see and purchase apparel designated for their specific job function/role. For example, an RN would only see scrubs in the color they are allowed to wear with the correct logo, while front-office staff would only see branded polos or other attire they are allowed to purchase. This automates compliance and prevents costly ordering errors.

Yes! Uniform Stores is built to handle any uniform program complexity. Your website can be configured for unlimited locations, departments, job roles, colors, logos, and billing codes - all from one efficient platform.