CASE STUDY
How a 160-Person Cardiology Group Simplified Its Uniform Program
Colorado Springs Cardiology needed branded scrubs, outerwear and lab coats for staff across multiple locations — and a program their clinical manager could run without it becoming a second job.
CLIENT
Colorado Springs Cardiology
INDUSTRY
Cardiovascular Care
LOCATION
Colorado Springs, CO
SIZE
40 Providers, 120 Support Staff
IN PRACTICE
Nearly 50 Years
RESULTS
160
employees ordering uniforms on their own time
4+ hrs
saved per month managing the program
40
new hires outfitted for a new clinic opening
“I have a team at Uniform Stores that I reach out to if help is needed. They are reliable, follow-up quickly, and are clearly providing quality service and product. It is super user-friendly!”
Krista Olsen
Clinical Manager, Colorado Springs Cardiology
The Organization
Colorado Springs Cardiology is a vibrant, unified group of highly skilled and exceptional cardiologists and staff, known for providing some of the best cardiovascular care in Colorado Springs and other parts of Colorado. They have been providing comprehensive care for nearly 50 years, comprised of 40 providers and 120 support staff.
With the looming opening of a new clinic, they also needed to have 40 new employees in uniforms quickly.
The Challenge
In need of branded scrubs, outerwear and lab coats to unify their staff, they were looking for a uniform program that was easy to manage for their administrator as well as simple to use for employees. They also needed access to the right product selection to meet their program requirements, and a streamlined way to issue uniform vouchers and deliver goods directly to their staff.
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Employees wanted more choice in their uniforms, and a convenient way to purchase them.
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Administrative staff were spending too much time on the uniform program.
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Leadership wanted to increase employee retention and satisfaction with more uniform options.
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They needed a one-stop shop uniform provider who could handle multiple locations and the entire program from order to delivery.
“We were looking for something user-friendly for staff and easy to manage (low logistical impact) for leadership,” said Krista Olsen, Clinical Manager. “Uniform Stores provided low logistical impact to leadership, high satisfaction to our staff, and on-going compliments from patients regarding our presentation.”
The Solution
With Uniform Stores, Colorado Springs Cardiology was provided:
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A uniform management platform with a modern shopping experience for employees.
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A dedicated team to handle the setup of the uniform website and assist with ongoing maintenance.
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Streamlined logistics, from embroidery set up through order delivery and employee support.
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A personalized shopping experience for employees, with preselected products and logos set up by the administrators according to their program requirements.
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A streamlined embroidery process through the website, saving the administrator time. Krista is no longer collecting employees’ sizes and orders, so she can focus on her ‘day job’.
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Direct delivery to employees’ doorsteps, without the admin needing to distribute uniforms to staff. All employees are empowered to shop on their own time to find the products they love.
The Results
The new program implemented by Colorado Springs Cardiology resulted in several positive outcomes:
Happy employees. Employees were thrilled with the expanded uniform options and online ordering system. They were especially impressed with how easy it was to use.
Administrative efficiency. The administrator’s workload was significantly reduced, allowing them to focus on more important aspects of their job and get valuable time back in their day — headache free.
Streamlined processes. The streamlined embroidery and delivery process improved the efficiency of welcoming new staff, reducing the time required for uniform distribution and easing the transition for new associates.
In conclusion, Colorado Springs Cardiology successfully built a simple-to-manage scrub uniform program that provides associates with more uniform options, simplifies administrative processes, streamlines embroidery and delivery logistics, and is simple to use for both admin and employees.